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Moray is already known around the world for its exceptional whisky, breathtaking landscapes and warm Highland hospitality. But what if it also became known for delivering the best customer experience anywhere?
Join Louise Christopher, Founder of Louise Christopher Consultancy and owner of Brylach Steading, for an inspiring and interactive workshop exploring how hospitality and retail businesses can work together to make that ambition a reality.
With more than 20 years' international experience leading customer experience, transformation and operational excellence programmes for global brands across retail and hospitality, Louise has helped organisations improve customer satisfaction, strengthen employee engagement and deliver measurable commercial results.
Now based in Moray, Louise is passionate about bringing that experience to the region—exploring how local businesses can work together to create unforgettable experiences for residents and visitors alike, while strengthening the reputation and commercial success of Moray as a destination.
Held at the outstanding Glenfiddich Distillery, designed for business owners and leaders across hospitality and retail, this practical workshop combines real-world examples, discussion and interactive activities, leaving participants with fresh ideas they can apply immediately within their own business—and a shared ambition to make The Moray Experience something people remember long after they've gone home.
