Member Job Alert | Scarf : Customer Service Assistant

About Scarf

Scarf is a charity and social enterprise – founded in 1985 – that supports householders, communities and businesses in North East Scotland, helping them to reduce their fuel bills and carbon emissions.

The role

Customer Service Advisors provide in-depth advice to householders on energy efficiency and energy bills. The support is offered mainly through home visits, but also over the phone and occasionally via events.

This advice service is available in the Aberdeen, Aberdeenshire, Angus, Dundee City, and Perth & Kinross local authority areas.

Duties and responsibilities

Key duties and responsibilities include:

• Providing impartial advice to householders via home visits, over the phone, and via events.
• Liaise with third parties such as partner organisations and fuel suppliers in order to support customers.
• Maintain a record of these activities and achievements against agreed targets.

A more detailed overview of duties and responsibilities is available in the job description HERE.

Skills and qualifications

Key skills and qualifications include:

• A full UK driving licence.
• Relevant customer service experience.
• Well-developed interpersonal skills.

A more detailed overview of skills and qualifications is available in the job description HERE.

Locations and working hours

The position is full-time, 35 hours per week.

We have multiple vacancies available in order to cover home visits and advice sessions in the Aberdeen, Aberdeenshire, and Perth & Kinross areas.

Administrative tasks can be performed at home. All staff are expected to travel to our offices in Aberdeen or Dundee on occasion for meetings.

Salary and benefits

The salary for this role is £19,900 p/a.

Scarf takes pride in its supportive, friendly working environment and how we invest in our team.

• Competitive salary.
• Quarterly living payment of £425 for the financial year 2022/23.
• Flexible working.
• 35 days off (31 paid annual leave, 4 public holidays).
• An extra day off, paid, for your birthday!
• Salary sacrifice and net pay deduction schemes (Cyclescheme, Techscheme, further learning).
• Paid time to volunteer.
• Pension plan.
• Staff events.
• Free access to employee assistance provider.
• Sick pay scheme.
• Credit union membership.

How to apply

Complete the online application form HERE, providing as much information as you can about your suitability for the role. Please also attach a copy of your CV.