Moray Council sets out ambitious digital strategy for 2025–2028

Moray Council has approved a new digital strategy that sets out how it will use technology to improve services for residents and support staff over the next three years.
The strategy focuses on making services easier to access, improving how the council works behind the scenes, and helping staff make the most of digital tools.

Key aims of the strategy include:
•    Better services for residents – by improving the council’s website, introducing more online services, and using data to make smarter decisions.
•    Modernising systems – replacing outdated technology and automating routine tasks to save time and money.
•    Supporting staff – helping employees build digital skills and confidence so they can work more efficiently and deliver better services.

The council’s digital vision is: “To embrace the possibilities that digital technologies provide to improve outcomes and services for our customers and our workforce and enable a digitally connected community.”

The strategy is built around three main themes of business systems and processes; customer experience; and workforce development. These aim to streamline how the council works by reducing duplication and using automation to improve efficiency; making it easier for people to access services online; and giving staff the tools, training and support needed to work in new and better ways.

The strategy will be reviewed every year to keep up with fast-changing technology and make sure it continues to meet the needs of the community.

Chair of Moray Council’s Corporate Committee, Cllr Donald Gatt, said: “This strategy is about making sure Moray Council is ready for the future. By using digital tools in smarter ways, we can improve services, support our staff, and make the best use of our resources.”