There are longstanding concerns about parcel delivery surcharging to remote and rural areas of Scotland – especially to the Highlands and Islands and the North East. This impacts on retailers (who have to absorb higher delivery costs or charge their customers more), and consumers (who can face unclear delivery information and excessive/unfair surcharges).
The Scottish Government is committed to tackling this issue, and is continuing to work with retailers, consumer organisations and parcel delivery companies to identify solutions and promote good practice. This includes work around the Statement of Principles for Parcel Deliveries
which aims to increase good delivery practice among retailers.
The Scottish Government is looking to hear from businesses that buy and/or sell goods online. It wants to find out more about the impact that surcharging has on your business and your thoughts about existing action on the issue.
If you can spare 5-10 minutes to complete their survey it will go a long way to helping understand the impact that delivery surcharging has in the Area. The survey can be accessed here